Customer Service/Office Support

We are looking for the perfect match. We should talk if you:

● Have excellent verbal English skills

● Enjoy creating order out of chaos

● Naturally go out of your way to help customers and coworkers

● Love variety

● Enjoy solving problems and making things work, from schedules to sudoku and cryptoquotes

● Naturally organize your life and all those around you without driving anyone crazy

● Find yourself fixing spelling and math mistakes others make

● Love outdoor activities such as gardening, landscape, camping, etc.

Hours per week: 25 hours/week (12:00 to 5:00 Monday to Friday)

Location: 20 Maplewood Court, Beaver Bank, Nova Scotia. This is a home office.

Hourly wage: $ 15.70 to $17.50/hour

Your primary job is to take care of customers: answering calls, providing prices and product information, entering orders into the delivery schedule and accounting software, doing delivery/payment confirmation calls and preparing all the required delivery documents. You will also be asked to provide support where ever needed to keep things flowing smoothly.

We are a local company that lives and breathes firewood. We are passionate about firewood because it is local, renewable, reliable, affordable, helps slow climate change and is good for both the body and the soul. We also provide local landscape products to help people in the Beaver Bank/Sackville area improve their yards.

Duties may include, but are not limited to:

● Accurately taking phone messages and orders over the phone, transcribing them to our computer system and delivery schedule, relaying appropriate information to other staff

● Educating customers on our products and pricing

● Scheduling deliveries, preparing production/delivery packages, and working with customers, production crew and drivers to ensure things work seamlessly

● Providing the administrative supports necessary to keep things functioning smoothly and reducing the administrative load on the Operations Manager

● Entering and maintaining production and consumption records including related spreadsheets

● General office administration e.g. filing, photocopying, faxing, scheduling, maintaining phones, faxes, calendars and email, using basic office equipment and software

● Maintaining your desk in a neat, clean and organized manner

● Assisting with the design and maintenance of our facebook page, Kijiji ads and website

● Properly opening and/or closing the office

Preference given to those who:

1. Have strong oral English skills

2. Have knowledge/interest in firewood and an interest in sustainable renewable forest based heating

3. Have knowledge/interest in landscape products.

4. Strong attention to detail, skills with math and numbers, comfort with new technology

If you are someone who loves helping people, is organized, passionate about getting things right, enjoys being hands on and want to work in a small but busy office where there is a lot of variety, this is the job for you.

The pay range is between $15.70/hr and $17.50/hr, based on your starting experience and level of responsibility.

Please Note: We are a smoke free and scent free office

Our office is located in Beaver Bank, Nova Scotia and the nearest bus stop is over 1 km away.

Please provide a cover letter and resume to:

Barrett Firewood

Mail: 20 Maplewood Court, Beaver Bank, NS, B4G 1B6

E-mail: info@barrettfirewood.ca

Fax: 902-865-7000